How to contact us


Information
Send an e-mail to ask information on products 

Order
The instructions on how to consult the price list and how to buy on-line 

Help-Desk
Send an e-mail to ask questions about product use and installation. DSE Help-Desk, by phone or email, is always free, even beyond  the terms of guarantee.

Complain
Send an e-mail to ask for assistance on products that seem not to work properly.
 


 

 

 

 ORDERS

The best and safest way for ordering, is buying online through this web site. There are 2 ways for ordering: with or without login.
You can order without login on our PRICE LIST. Alternatively, you can order in the CCTVSTORE, our e-commerce portal, which requires user login.
It is also possible to order by email, fax or telephone. Installers and retailers  can order after registration.

 E-MAIL

The best way to request any kind of information is by e-mail.
DSE gives maximum priority to e-mails and guarantees a reply in a few working hours. 
If you send an email to the addresses listed below, you will be  assisted by the most qualified correspondent and will not waste your time and money in telephone calls or faxes.

Institutional info@dse.eu
General information info@dsecctv.com
Technical Help-Desk helpdesk@dsecctv.com
After-Sale support support@dsecctv.com
Comments on Website webmaster@dseitalia.it

TELEPHONE

Please do not hesitate to call our HelpDesk for any commercial, technical or administration enquiry.
Our Helpdesk is available from 9 a.m. to 2 p.m. (GMT+1). If you want to talk with us in the afternoon, please use the option 3 of our operator.

Call DSE on SkypeFrom anywhere in the world, you can call us via SKYPE for FREE. SKYPE ID: DSECCTV or DSEITALIA.
Click the button below to talk to our customer service for free

If you are still using fax to send documents, you should definitely update your way of communicating

FAX +39.011.0743934

CHAT

Using the button at the bottom of the web page you can chat with our operators who answer from 9 to 18, from Monday to Friday. Outside of the working hours you can leave a message.
Chat is a great way to deal with both technical and administrative issues. In rush hours it may happen that you have to wait a few minutes before an operator takes charge of your chat.

ADDRESS

DSE s.r.l.
Via La Valle 51, 10099 San Mauro Torinese (TO)- Italy

 MEETINGS

DSE is not a shop, but a manufacturer. Therefore you can not buy products coming to our office. All information are provided by email or phone. Should you need to arrange a personal meeting, for particular issues, please contact our  customer service.

 UPDATES

We post every news on our Facebook page. Click the LIKE button below to get email notification of every new product.

We have a YouTube channel with demo videos and tutorials. Subscribe now to our channel and be noticed when we upload new videos.

 SOCIAL

DSE on TwitterDSE on FacebookDSE - You Tube Channel