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Why you may need to return goods to DSE
There are a few reasons why you may have the need to
return products to us.
 You
made a mistake when placing your order and bought something that does not
suit your need. You now would like to replace one or more items with others.
You are
not satisfied with the products you bought. Within 15 days you have
the right to return the goods and be refunded.
The
products is not working properly and you want to send it back for repair.
General Returns Policy
1
First of all you cannot send anything to DSE without being authorized to do
that. If you need to return products to us, you must first contact the DSE
customer support calling +39.011.0866300 from 9AM to 2PM Monday to
Friday, or sending an e-mail to
support@dsecctv.com. Do not forget to provide your name, address, and
contact information as well as the product reference, the date of purchase
and an accurate description of the service you require.
2
DSE will reply to your initial request for warranty service
within a commercially reasonable period of time. You may be required to
provide further information as well as to run appropriate testing, helpful
to determine the cause of the problem.
3
You will receive by email the DSE RMA form, in PDF format, with
the RMA number (Returned Material Authorization). Once you
received the RMA number, you will have the rights to return the goods.
4
Pack the items securely in the original packaging. Unless
otherwise agreed by the DSE customers support, you must return the products
together with the original set of accessories, like power adaptor, cables
etc..
Write the RMA number clearly on the outside of the carton to be
returned. Print the RMA form and complete all blank fields, if any. Finally
enclose the RMA form in the package.
5
Send the goods to:
DSE s.r.l. -
Via La Valle 51, 10099 San Mauro Torinese (TO)- ITALY.
You are responsible for shipping costs and bear the risk of loss
associated with returning your products to us.
6
Once you goods is received, the whole RMA workout will take a few
days, depending on the service required. DSE will normally pay the return
shipping cost. Return shipping charges will be the customer's responsibility
in case of repairs out of warranty or product replacements. Return shipping
cost will be also charged to the customers any time that products sent for
repair, upon inspection, prove to be not defective.
Repairing or replacing?
Products survey is always free of charge, even if the
warranty period is expired.
Product still covered by warranty (see warranty terms)
are repaired free of charge. If the warranty period is expired, you will
receive an offer before the product is repaired.
Products returned to DSE are always repaired and not replaced with brand new
ones. DSE can decide to replace parts or products whose repairing is
impossible or too expensive. DSE will never send any part to you before your
goods is returned and inspected.
Double check your system before ask for repair
In the CCTV, encountering functional problems is rather
easy.
A quite natural reaction is to blame the equipment and contact the
manufacturer for repair.
Actually the vast majority of the problems of CCTV systems, comes from
wrong wiring, irregular power supply or equipment misuse.
For that reason over 70% of the RMA returned to DSE, are found to be not
defective.
In similar cases, DSE does not charge any labour cost for the product
technical survey, but the return shipping cost is charged to the customers.
To avoid wasting time and money, we recommend our customers to perform with
care any test required by our engineers before assuming that the product is
not working properly.
Packaging
After repairing, products are returned to the customer,
with the same product casing, packaging and set of accessories that have
received.
Attention !
Any goods
returned to DSE without a valid RMA NUMBER will be rejected.
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