Unlike most video surveillance web-sites, we are not a chinese virtual store or the on-line page of a small shop. We are not either the e-commerce portal of a multi-national company, that you cannot talk to.
We are REAL PEOPLE, ready to serve you.
Call us whenever you like: before, during and after your order. Use the contact details you find in this page.
Sending an e-mail is the best way to get in touch with us. If you send e-mails, we can recover your whole email history in a matter of seconds. Please choose the right address in this table.
(*) Within Italy, please use Posta Elettronica Certificata (PEC) just when it is really needed, writing from a PEC address as well.
Many subjects become clear only by speaking with experts.
With us, you will never happen to not know who to call or talk to a call center. You can call us whenever you want, without hidden telephone fees.
Telephone assistance is a very demanding activity so we concentrate it from 9am to 2pm . Outside these hours, only for real needs, you can use option 3 of our automatic operator, for urgent calls.
We discontinued our FAX machine. Please do it as well.
Monday Friday | 9 am 2 pm
If you use SKYPE you can call us free from your computer or smartphone. Our accounts are DSECCTV (voice calls) and DSEITALIA (online chat).
Our ordinary telephone numbers have no extra charge or hidden fees. However, Skype is an option to consider, especially if you call from abroad, to avoid unnecessary costs. The helpdesk by Skype is available from 9 to 14, from Monday to Friday.
Click here to call now CALL WITH SKYPE
In the web pages of our site you will find a button at the bottom right with which you can chat in real time with our Help Desk. It is a great way to receive immediate information while you are browsing our product range or our price list.
Online chat is available from 9am to 6pm, Monday to Friday, however you may not find a free operator in case of heavy traffic. In this case you can leave a chat message. It's like sending an e-mail, but it's much more convenient when you're using a smartphone or tablet.
Our social media channels are a great way to be up to date with latest news. Click here to like
our FACEBOOK page and you will receive an email every time we launch a new product.
We produce very interesting video tutorials on our YOUTUBE CHANNEL. You can sign up to receive a notification email when we upload new content.
Click here to subscribe to our channel
Normally we do not receive customers in our offices because we do not offer a sales service at the counter and we provide extensive support by phone and email. However, if you feel the need for a meeting in person, to discuss any particular topic, call us and we will arrange a meeting at our offices in San Mauro Torinese.
Via La Valle 51, 10099 San Mauro Torinese (TO)
If you live in Turin and you cannot wait for the courier to deliver, you can request to collect your goods in person. Our deposit is here, but remember that you can only collect material that has already been ordered, because we do not sell at the counter.
Via Sineo 7/5, 10100 Torino (TO)
Monday-Friday | 15-18
Fill up this form to send us an email. We will be back to you soon.